Welcome to Twin City Travels! We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our travel services, website, and related platforms. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of information to provide you with a seamless travel experience:
- Personal Information: When you book a trip or interact with us, we may collect your name, contact details, passport information, and payment information.
- Travel Preferences: To customize your trips, we gather information about your travel preferences, dietary requirements, and special requests.
- Usage Data: We collect data about your interactions with our website, app, and emails. This includes your IP address, device information, browsing history, and actions you take on our platforms.
- Location Information: With your consent, we may collect location data to offer location-based services and recommendations.
How We Use Your Information
We use the collected information for various purposes, including:
- Trip Planning: We use your data to design personalized travel experiences and handle reservations for accommodations, transportation, and activities.
- Communication: We send booking confirmations, travel itineraries, and updates about your trip. We may also contact you to provide assistance or respond to your inquiries.
- Improvement: Your feedback and usage patterns help us enhance our services, website, and customer support.
- Marketing: With your consent, we may send promotional emails and offers that match your travel interests.
Information Sharing and Disclosure
We may share your information under the following circumstances:
- Service Providers: We collaborate with trusted partners to offer a range of travel services. These partners have limited access to your information for specific purposes.
- Legal Obligations: We may disclose your information to comply with legal requirements, court orders, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the acquiring entity.
Data Security
We take your data security seriously. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Choices
You have the right to:
- Access and Update: Access, correct, update, or delete your personal information through your account settings or by contacting us.
- Marketing Preferences: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.
- Location Data: You can control location data sharing through your device settings.
Children’s Privacy
Our services are intended for users above a certain age. We do not knowingly collect personal information from children below this age. If we discover such data, we will delete it promptly.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally. Changes will be posted on our website, and the “Last updated” date will reflect the latest revision. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at [contact@twincitytravels.com].
